FAQ

Q. What are SILVER 925 plating and GOLD plating?

A. Plating refers to plating, but in the accessory industry, plating with good quality and thickness is sometimes called plating. Because it is used, it has a high quality gloss and color. In addition, since a transparent coating is applied from the top of the plating, scratches/dirt etc. are reduced.

However, since the coating is not permanent, it may become dirty over time.In that case, please wipe it gently with a soft cloth.

*Do not use microfiber cloths or melamine sponges as they may scratch the surface.

Avoid taking a bath or working with water while wearing it.

A. Rings are indicated by number, but please note that there may be slight errors depending on the product and design.

Please refer to the product page for how to measure the length of necklaces and bracelets.

Q. The product I received has a slightly different design and color.

A. We try to display the product as close to the actual product as possible, but the color of the actual product may differ from the actual product depending on the monitor settings and characteristics of your computer, mobile phone model and screen settings, etc. It may look different. Please note.

Q. I was unable to place an order even though I added items to my cart.

A. After adding the product to the cart, the product will be secured when you proceed to the order completion screen. Inventory is not guaranteed when you add an item to your cart.

Please note that depending on the timing, it may be sold out before the order is completed.

About payment method

Q. What payment options are there?

A. Payment methods are as follows.

1.Credit card payment

Acceptable credit cards are VISA, MASTER, JCB and AMEX.

Payment can be made only once.

2. Amazon Pay

Click here for Amazon Pay.

3. Settlement

is available.

Four.

Q. Can I change the payment method after completing the order?

A. We are very sorry, but it is not possible to change the payment method after the order is completed. Please note.

Regarding delivery

Q.Is it possible to deliver other than click post ?

A. In order to offer free shipping for purchases made on this site, we only use Click Post, which is reasonably priced and can be tracked.

We will ship within 2 days of your order (excluding weekends and holidays), but if you are in a hurry, please purchase at ZOZO TOWN as it is also listed.

Q.Please tell me about the delivery area.

A.We deliver nationwide.

Q. How much is the shipping fee?

A. In the case of domestic delivery, shipping is free nationwide by clicking post.

　

Q. How long does it take from ordering to shipping?

A. After confirming your order, we will ship it within 2 business days.

*We do not ship on Saturdays, Sundays, holidays, and other holidays set by our shop.

*Reserved items will be shipped after arrival. In that case, if you purchase it at the same time as a regular product, it will be shipped as soon as all the products are available.

If you want the regular items to be delivered first, please make separate payments for the regular items and the reserved items.

Q. I have not received my item.

A. If you have not received the product within 7 days after receiving the shipping notification email, please contact us from "CONTACT" .

Q. I have not received the ordered item.

A. If the product has not arrived even after the delivery schedule posted on the site, please contact us from "CONTACT" .

Q. Can you send it together with another order?

A. After confirming your order, it is possible to bundle it with another order before delivery.

Q. In case of long-term absence

A. Since it is delivered by click post, it may be posted even if you are away for a long time, but if for some reason it is not in the post, please contact the post office.

About returns/exchanges/cancellations

Q. When the product arrives, it is different from the image, the size does not fit, or I want to return the product.

A. We do not accept returns of products due to customer convenience. Please note.

We will only accept returns if the item is defective or if the item was sent in error.

If there is a product defect or defective product, please be sure to contact us by contacting us from the CONTACT page or by replying to the email at the time of ordering. If you do not contact us in advance, we may not be able to respond.

Q.I want to exchange the product

A.We are unable to exchange items for personal reasons. Please note.

If there is a product defect or defective product, please be sure to contact us by contacting us from the CONTACT page or by replying to the email at the time of ordering. If you do not contact us in advance, we may not be able to respond.

Q. Can I change the shipping address after completing the order?

A. Please contact us from "CONTACT" . When contacting us, please include the order number and the address you wish to change.

After the shipment is completed, the package will be managed by the post office, so please use the package tracking number and contact the post office to change the shipping address.

Q. Can I change the size or color after completing the order?

A. We cannot accept changes, cancellations, or exchanges of order details (payment method, size or color change) after the order has been confirmed.

About membership registration

Q. Can I purchase without registering as a member?

A. We ask that you register as a member (free of charge) when you make a purchase on this site. Please register as we also have special offers for members only.

Click here to register as a member .

Q. I want to change my membership registration details.

A. After logging in with the e-mail address and password you used when you registered on this site, please go to the member page and change your password. In particular, please be sure to complete the necessary procedures when there is a change in your address or email address.

Q. I forgot my registered email address (ID)

A. Please contact us from "CONTACT" .

About e-mail newsletters and inquiries

Q. I haven't received the e-mail newsletter.

A. Please check if the specified domain reception is not set. If you have set it, please be sure to add "@" to the list so that you can receive mail from "".

Q. I want to cancel the mail magazine

A. Please unsubscribe from the "Unsubscribe" at the bottom of the email magazine that has already been delivered.

Q. I have not received an order completion email. Have you placed your order?

A. Once your order is completed, you will receive an order completion email. If you do not receive the e-mail, it is possible that you have received the specified domain or that your order has not been completed. If you have specified domain reception, please add "@" to the list. If you have not received the specified domain, please contact us here with your order number.